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Frequently Asked Questions on Editorial Services
 

We often receive these questions from new clients during their intake process, so we compiled the best of them to help you get to know us better. If you have further questions, please feel free to contact us at ask@bndlstudios.co​​​​

 

WRITING SERVICES

  1. Question: What types of writing can your team handle?

    Answer: Our team handles mostly feature writing services designed for corporate requirements, such as books, web articles and blog posts.

    Occasionally, we also handle social media captions and website copy.

     

  2. Question: Can you match the writing style to our brand voice?

    Answer: Absolutely.

    We often require our partners and clients to provide samples of copy or writing we can break down into specific writing styles and approaches.

     

  3. Question: Do you only produce writing in English, or both English and Bahasa Indonesia?

    Answer: We do both languages.

    However, for brands or clients that require writing in both languages, we usually determine which is the primary language, because then the document written in the other language will be a translation of the primary language.

     

  4. Question: How does your team handle research topics outside of their immediate expertise?

    Answer: Our team approaches topics outside of our immediate expertise with thorough research and collaboration with subject matter experts.

    We utilize reputable sources and industry contacts to ensure our understanding is comprehensive and accurate, enabling us to deliver high-quality content that meets the needs of specialized topics effectively.

    We do not provide research services that require polling, surveying, or mapping.

     

  5. Question: Do you also provide SEO writing strategy and services?

    Answer: We focus on delivering high-quality content and do not provide specific SEO writing strategies or services.

    However, we can collaborate with your SEO team or recommend experienced SEO partners to ensure that the content we create aligns well with your SEO goals.

     

  6. Question: What is your content creation process?

    Answer: Our process for creating content involves several key steps:

    First, we conduct a thorough briefing to understand your goals and audience.

    Then, we engage in extensive research to gather accurate and relevant information.

    Following this, we draft the content, incorporating your feedback and revisions to ensure it aligns perfectly with your needs.

    Finally, we refine and polish the content before delivering the finished product to you, ensuring it meets all your specifications and quality standards.

     

  7. Question: How long does it take to complete a project?

    Answer: It really depends on the scope of the project itself.

    The general turnaround time for a feature article is somewhere between 3-5 working days, depending on the complexity of the required research process.

     

  8. Question: Do you provide ghostwriting services for literary works, such as autobiography or memoir?

    Answer: At this moment, we do not provide writing services for literary works.
     

EDITING AND REPACKAGING SERVICES

  1. Question: What levels of editing do you provide (e.g. proofreading, copyediting, developmental editing)?

    Answer: We offer a comprehensive editing package that includes all levels of editing: proofreading for grammatical and typographical errors, copyediting for style and accuracy, and developmental editing to enhance the structure and flow of your content. This all-inclusive approach ensures that your document is polished and effective at every level.

     

  2. Question: What is the difference between editing and repackaging?

    Answer: Editing involves refining and improving existing content, focusing on aspects like grammar, clarity, and style without altering the fundamental structure or message.

    Repackaging, on the other hand, can be thought of as a deeper transformation where the content is essentially rewritten. It aims to adapt the core message for different contexts or audiences, often involving significant changes to the tone, structure, and presentation.

     

  3. Question: What is your turnaround time for editing or repackaging projects?

    Answer: Our turnaround time for editing or repackaging projects typically ranges from a few days to a few weeks, depending on the complexity and length of the content.

    We strive to accommodate your schedule and can provide more specific timelines once we review the details of your project.
     

TRANSLATION SERVICES

  1. Question: Which languages do you offer translation services for?

    Answer: English and Bahasa Indonesia, both to and from.

     

  2. Question: Are your translators native speakers of the target language?

    Answer: Not all of our translators are native speakers of English, but they possess a level of fluency and understanding of the language that meets, and often exceeds, the industry standard for professional translation services.

     

  3. Question: How do you ensure the accuracy and cultural appropriateness of translations?

    Answer: We believe understanding the cultural nuances and contextual subtleties of both the source and target language is crucial for high-quality translations.

    We ensure the accuracy and cultural appropriateness of our translations through a multilayered process, including feedback loops with our clients to fine-tune and adapt translations.

     

  4. Question: Can your team of translators handle technical or industry-specific translations?

    Answer: Yes, our team of translators is equipped to handle technical and industry-specific translations.

    They have specialized knowledge in various fields, ensuring that even the most complex terminology and concept are accurately and appropriately translated to meet the specific needs of your industry.

     

  5. Question: Do you provide sworn translation services for legal documents?

    Answer:     No.
     

PROCESS AND COLLABORATION

  1. Question: How do you typically collaborate with clients throughout a project?

    Answer: We collaborate closely with clients throughout a project by maintaining open lines of communication.

    This involves initial consultations to understand your goals and requirements, regular updates to keep you informed of our progress, and review stages to incorporate your feedback.

    This ensures that the final deliverable meets your expectations and aligns with your vision.

     

  2. Question: What is your revision policy?

    Answer: Our revision policy includes two (2) rounds of minor adjustments and one (1) round of more substantial, medium revisions to ensure the final product aligns with your expectations.

    Major revisions, which are conceptual and extensive changes, are possible but may incur additional fees.

    We aim to be transparent and collaborative throughout the revision process to achieve the best possible outcome for your project.

     

  3. Question: How do you handle feedback and changes from clients?

    Answer: We love feedback!

    It is very important for us to understand whether our delivery has successfully met our client’s objectives and expectations.

    We are also ready to handle changes in requirements, providing they don’t stray too far from the project scope.

    We understand that in any project, changes can be inevitable – however, we do expect a clear and firm communication from the client to manage each other’s expectations.

     

  4. Question: What are the steps involved from project initiation to delivery?

    Answer: The steps from project initiation to delivery typically include:
     

    • Discovery Phase: We discuss your needs, objectives, and specifics of the project.
       

    • Proposal and Agreement: We provide a detailed proposal and, upon approval, finalize the agreement.
       

    • Project Kick-off: We gather all necessary information and resources to start the project.
       

    • Development: Our team works on creating the deliverables, incorporating your feedback at designated milestones.
       

    • Revisions: We make the agreed-upon revisions to refine the project.
       

    • Final Review and Approval: You review the final version and provide approval.
       

    • Delivery: We deliver the completed project in the agreed format and method.
       

    • Follow-up: We ensure your satisfaction and address any final adjustments if needed.

 

​​This process is designed to be collaborative and transparent, ensuring high-quality results tailored to your requirements.

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COSTS AND PAYMENTS

  1. Question: How do you price your editorial services (per word, hour, or flat rate)?

    Answer: We price our editorial services using a comprehensive flat rate system.

    This approach simplifies billing and ensures that you know the total cost upfront without any surprises.

    The flat rate is determined based on the scope, complexity, and specific requirements of your project, providing clarity and transparency from the start.

     

  2. Question: Do you require a deposit before beginning a project?

    Answer: Our payment terms are straightforward: we require a 50% deposit upfront to begin work on your project, with the remaining 50% due upon completion, before the final deliverables are handed over.

    This structure helps manage resources effectively while ensuring commitment and satisfaction from both sides throughout the project period.

     

  3. Question: What payment methods do you accept?

    Answer: Bank transfer.

     

  4. Question: Are there additional fees that could apply (e.g. rush fees, project extension fees, or research fees?

    Answer: Yes.

    While we strive to keep our pricing straightforward and transparent, certain project requirements may be subjected to additional fees.

    We always discuss these potential fees upfront, ensuring our clients are fully informed and agree to any additional costs before we proceed with the project.
     

CONFIDENTIALITY AND RIGHTS

  1. Question: How do you ensure confidentiality of our documents?

    Answer: We prioritize the confidentiality of your documents with strict security measures. Our writers, editors, and translators sign non-disclosure agreements to safeguard your information.

     

  2. Question: Who retains the copyright of the written content?

    Answer: For all content created by our team, the copyright typically reverts back to the client upon full payment for the project.

    This means our client holds exclusive rights to use, publish, and modify the content as they see fit.

     

  3. Question: Do you use non-disclosure agreements (NDA)?

    Answer: Yes.
     

TECHNICAL AND SUPPORT 

  1. Question: Can you provide a dedicated writer, editor, or translator to the project?

    Answer: We prioritize projects based on the order in which they are received and the specific needs of each project.

    While we do not assign dedicated writers, editors, or translators to individual clients, our team is committed to maintaining consistency and quality across your projects by ensuring that the most suitable professionals with relevant expertise are assigned to meet your requirements effectively.

     

  2. Question: What file formats can you work with?

    Answer: Microsoft Word, PDF, and RichText.

     

  3. Question: What support do you offer after project completion?

    Answer: We typically request feedback on the project to understand the client’s experience better, so we can improve our services and address areas for enhancement.

    We also provide advice or guidance on how to best utilize the completed work, and recommendations for future projects, or continuation of the current project.
     

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